SA – Swales Pelham

30 Day Trial Terms & Conditions – UK & NI

The trial fee varies per product as this price is related to the retail price.

• Please take care of the bit, as it is the customer’s – (the holder of the account that the bit is purchased on) responsibility to make sure that the bit is kept in good condition throughout the trial period and thereafter. The customer is also responsible that the bit is kept safe from theft and loss as without return of the bit no refund will be issued.
• It is recommended that the bits are returned via a tracked postal facility as The Horse Bit Shop cannot be held responsible for any loss or damage in the post when being returned.
• On return of bits on 30 day trial you will receive a refund for the price of the bit minus the trial fee. No trial fee is charged for a bit not returned to us.
• We operate a bit library and therefore the trial bit you receive may not be new but will have been fully sterilised and be fit for purpose.  If you have received a trial bit there is an option to exchange it for a brand new bit before the end of the trial period should you decide to keep the bit.
• Normal wear is accepted on returned bits however we ask that they be returned clean and dry and fit for purpose.  Bits should not be put in the dishwasher or cleaned with abrasive material as this can damage the material.
• The 30 day trial is not available on every bit.  Any item that does not allow you to select the ‘With 30 day trial’ option is purchase only.
• Trials are not offered on any non-metal bit due to the fact they are not as resistant to wear and tear and cannot be sterilised to the required standards.
• On occasion we offer trials on other items (not bits).  The terms and conditions remain the same.
• Shipping via Royal Mail Tracked 48 is included as standard.  Tracked 24 or courier can be arranged upon request but will be subject to any extra cost.

30 Day Trial Period

• The trial period ends 30 days following the date of dispatch and this is the return date by which the item should reach The Horse Bit Shop.
• Dates to which the bit should be returned may be subject to change if the day falls on a Public Holiday.
• The Horse Bit Shop reserves the right to charge extra trial fees or refuse refund if the bit is returned late.

36 Day Trial Period – Other Countries (Worldwide)

• For other countries where shipping times are longer, the trial period will be increased to a maximum of 36 days according to the current postal delivery times. The 36 day trial period will commence from the date that The Horse Bit Shop posts the bit.  This will be the date of the email automatically sent to advise dispatch.
• Shipping via Royal Mail International Tracked is included as standard.  Shipping via Courier can be arranged upon request but will be subject to any extra costs.
• Any customs import charges imposed by the receiving Country are payable by the recipient.
• Any returned bits are expected to be returned via airmail, as surface mail can take up to 50 days for some countries. Please allow plenty time for the bit to reach the UK as  you will not be entitled to a refund until the bit is returned, even if the bit is in transit. The Horse Bit Shop cannot be held responsible for any loss or damage in the post when being returned.
• Please ensure that any customs paperwork is filled in correctly and marked as a returned item as we will not be liable for paying or refunding any import charges.
• Upon successful return of bits on trial you will receive a refund for the price of the bit minus the trial fee. No trial fee is charged for a bit not returned to us.
• Normal wear is accepted on returned bits however we ask that they be returned clean and dry and fit for purpose.  Bits should not be put in the dishwasher or cleaned with abrasive material as this can damage the material.
• The trial option is not available on every bit.  Any item that does not allow you to select the ‘With 30 day trial’ option is purchase only.
• Trials are not offered on any non-metal bit due to the fact they are not as resistant to wear and tear and cannot be sterilised to the required standards.
• We aim to send brand new bits to alleviate the necessity to return to exchange for new however this may not always be possible.  All bits sent will be fit for purpose and fully sanitised.
• On occasion we offer trials on other items (not bits).  The terms and conditions remain the same.